Reports (12,777)
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Contractor Complaints
18 Dartmouth Pl, Boston, Ma, 02116Type of Work: [Unknown] Name of Contractor/Utility working: [Other] If Other, please specify: [Super Service Today] Are the contractors on-site: [NotSure] Date when this occurred: [12/11/2025] Time when this occurred: [15:23] Please specify details.: [Constituent reports work being done on this street seems to take up more space than they are allowed by their occupany permit (EXCA-1803767) and wants to ensure their permit is clearly enforces as to interrupt parking on the street as little as possible. Constituent initially called questioning the validity of the signage designating the work, which has been called in multiple times today.]
CLOSED #101006409612Noted. This is permitted work, inspector was on site yesterday and spoke to the detail officer and contractors. Excavation permit is valid/active and crew was spoken to twice to ensure they let residents in and out of their residences. Inspector will be there again today, to make sure all concerns and rules are being considered and followed. Your patience and cooperation is greatly appreciated, thank you.
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Contractor Complaints
Intersection Of Grove St And Cambridge St, Boston, MaType of Work: [Other] Name of Contractor/Utility working: [Unknown] Please specify details.: [Caller states there is a construction being done on the MGH hospital and there are construction vehicles and material all over the street taking up parking spots and making traffic much worse. Caller is requesting the city get involved and force the contractors to hire police details to help with traffic and have the construction crews contain their material so there are more access for patients. caller states this is a years long project the city must make get involved and have more oversight.]
CLOSED #101006409606Resolved. Stockpile was being used to back fill excavations and remove plates from roadway, contractor has a permit for night time excavation. Sorry for any inconvenience this may have caused.
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Contractor Complaints
79 Pleasant St, Dorchester, Ma, 02125Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [National Grid] Date when this occurred: [12/08/2025] Please specify details.: [Constituent reports work is being down overnight by National Grid and that the street was not properly leafleted]
CLOSED #101006409564Resolved. Sorry for the inconvenience, the work being done at the location is an ongoing repair for a gas leak which requires 24hr attention until the repairs are made.Once again sorry for the inconvenience.
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Contractor Complaints
Intersection Of Vermont St And Baker St, West Roxbury, MaName of Contractor/Utility working: [Unknown] Are the contractors on-site: [Yes] If posted on poles, What is the TMP# on the posting: [ERT 428681] Please specify details.: [Constituent states that the work being done at this address is covering up the sidewalk at this intersection. States that this both causes pedestrians to have to walk into the street without a proper sectioned off pathway, but there are also barriers that have been placed which obstruct the view for drivers of the turn and could lead to an accident]
CLOSED #101006409522Noted. Thank you, we will investigate.
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Contractor Complaints
579 Bennington St, East Boston, Ma, 02128Type of Work: [Other] If Other, please specify: [Trash collection] Name of Contractor/Utility working: [Unknown] Are the contractors on-site: [No] Date when this occurred: [12/11/2025] Time when this occurred: [13:30] Please specify details.: [Constituent reports that trash collection along Bennington St results in trash bins being thrown around without care, being tipped over and dumped all along the sidewalk and the street and wants this issue addressed]
CLOSED #101006409505Resolved. Contractor has been addressed about issue with barrel placement and spillage.
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Contractor Complaints
18 Dartmouth Pl, 18 1, Boston, Ma, 02116Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [Boston Water Sewer Commission] Are the contractors on-site: [Yes] If posted on poles, What is the TMP# on the posting: [EXCA-1803767] Date when this occurred: [12/11/2025] Time when this occurred: [12:54] Please specify details.: [Constituent states that the contractors in this area are taking up more space on the street than their permit allows. Alsos states that the permits that have been posted do not seem to resemble the official ones handed out by the city]
CLOSED #101006409456Noted. Apologies for the inconvenience this may have caused this permitted work with police detail on site, please refer to permit EXCA-1803767, inspector will ensure crews are allowing everyone access to their homes and ensure parking spots will be available after crew is done for the day. Your patience and cooperation is greatly appreciated, thank you.
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Contractor Complaints
12 Bond St, Roxbury, Ma, 02118Type of Work: [Unknown] Name of Contractor/Utility working: [Other] If Other, please specify: [Schiefer Woodworking] Are the contractors on-site: [Yes] Date when this occurred: [12/11/2025] Time when this occurred: [09:38] Please specify details.: [Commercial vehicle blocking street during scheduled street cleaning and won't move when asked, blue van, V36999 MA plate, already reported to parking enforcement]
CLOSED #101006409253Noted. Please reopen case with details or pictures in order to be able to assist, apologies for the inconveniences this has caused, your patience and cooperation is greatly appreciated.
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Contractor Complaints
29 Firth Rd, Roslindale, Ma, 02131Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [Other] Please specify details.: [Constituent states the sidewalk was under construction and the constituent's hedges was damaged in the process.]
CLOSED #101006398774Case Noted. Please file a claim with the City Clerks office. The contractor was DeRoma & Sons.
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Contractor Complaints
1 Otis Pl, 1, Boston, Ma, 02108Type of Work: [Utility Excavation Work] Name of Contractor/Utility working: [National Grid] Are the contractors on-site: [No] Please specify details.: [Constituent states that National Grid left the street very messy and road in a bad state. Constituent inquiring if contractor, national Grid, would be responsible for fixing the road]
CLOSED #101006398601Noted. Sorry for the inconvenience caused; the City of Boston does not have jurisdiction over private ways.
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Contractor Complaints
Intersection Of Rosecliff St And Otis Pl, Roslindale, MaCLOSED #101006398598Case Invalid. Incorrect address.