BOS:311

BOS:311

Help keep our city beautiful.

Boston

Featured News

  • Tow lot

    The tow lot is only open Monday through Friday, from 7 a.m. - 10:30 p.m. Automated kiosks are available 24 hours a day, seven days a week for vehicle releases. More Information: https://www.boston.gov/departments/transportation/how-get-your-towed-car-back

  • Parking meters

    Parking meters are running on their normal schedules today. More Information: https://www.boston.gov/departments/parking-clerk/how-do-parking-meters-work

  • Street Cleaning

    Street cleaning is on a normal schedule. More Information: https://www.boston.gov/departments/public-works/street-sweeping-city

  • Trash and recycling

    Due to the storm, trash and recycling pickups are delayed in all neighborhoods this week. Please check your schedule.

Show all

Recent Reports

  • Other

    1 City Hall Plz, Boston, Ma, 02108

    Formal Complaint Regarding 311 Representative Conduct Hello, I am writing to formally report an issue my elderly father experienced while speaking with a Boston 311 representative regarding his senior housing building’s parking lot not being plowed. He was on the phone for approximately 15 minutes trying to report the urgent matter. During the call, he politely asked if he could “hang up” he is an elderly man and urgently needed to use the restroom. Understandably, this was something he felt uncomfortable stating directly over the phone. The representative responded by yelling at him and stating, “Fine, if you want to hang up, nothing will be done,” and then hung up. I understand you’re all working tirelessly and receiving an absurd amount of calls due to the recent snow storms but this behavior is unacceptable, especially when speaking to elderly residents seeking assistance during winter conditions. Seniors deserve patience, professionalism, and respect. I would appreciate this matter being reviewed and addressed appropriately. Thank you for your attention to this matter.

    OPEN #101006524125

  • Snow Plowing/Salting

    Intersection Of Harding Rd And Cummins Hwy, Roslindale, Ma

    Crosswalks/curb ramps inadequately cleared

    OPEN #101006524124

  • Snow Plowing/Salting

    4252 Washington St, Roslindale, Ma, 02131

    Handicap parking spot needs to be cleared out

    OPEN #101006524122
Show all

Frequently Reported

Select from all categories

Start Reporting

Resources