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Opened: Apr 21, 2026 at 3:59 AM
Description: Governor Healey During the Boston Marathon, visitors at Back Bay Station encountered serious public health and ADA concerns. At 9:00 PM, an individual blocked an accessible restroom stall for over an hour with luggage, creating a biohazard, then occupied multiple lobby seats with a large suitcase, bags, and boxes while exhibiting disruptive behavior and wrapping herself in plastic for another hour. This is not isolated—it is her daily routine, a year-long issue that remains unaddressed. Clean, accessible, and safe public spaces are not optional—restroom stalls cannot be used for bathing. Immediate enforcement is needed to restore access and safety. | Case (SR) Type: [MBTA] Referred To: [MBTA]
Location: 145 Dartmouth St, Boston, Ma, 02116
42.34727792, -71.0754514
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